Lucky Box Refund Policy

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Thank you for choosing Lucky Box.

 

We are committed to providing amazing products and services and ensuring your satisfaction in the virtual Lucky Box experience.

 

Unfortunately, due to the nature of the product, we can't offer you a refund or exchange once the product is shipped.

 

The Lucky Box experience works in the same format as a "blind box", we and you are unable to determine the exact product you have purchased before opening. We therefore cannot guarantee that any of the Lucky Box's purchased contain any of the products detailed and identified throughout our media formats and you accept that in purchasing a Lucky Box you accept that the product received is random.

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1. Eligibility for Refunds:

If your product is defective in the manner which it is intended to be used, you must send an email with a photo of the defective product for us to assess the claim. The item must be in its original condition and packaging to be eligible for a refund. Refunds are applicable within 15 days from the date of purchase.

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2. Returns Process:

To initiate a return, please get in touch with our customer support at hello@luckybox.au. If your return process is accepted, we will email you further with detailed instructions.

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3. Timeframe for Returns:

Return claims must be initiated within 15 days of the date of purchase. Late returns may be subject to a restocking fee or may not be accepted.

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4. Condition of Returned Items:

Products must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse refunds for items not meeting these criteria.

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5. Canceling a Refund:

In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer's claim invalid. Customers will be notified promptly, and an explanation will be provided.

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6. Compliance with Laws:

Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer protection laws.

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7. Contact Information:

For any refund questions or concerns, please get in touch with our customer support at hello@luckybox.au

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8. Policy Updates:

We reserve the right to update and modify this refund policy as needed.

• Any changes will be effective immediately upon posting on our website.

• By purchasing with [Lucky Box, you acknowledge and agree to the terms outlined in this refund policy.